El Sueno Hotel & Spa Puebla, Puebla ➤ Reviews, Rooms & Prices 2025

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About the Hotel

9 Oriente No. 12 Centro Historico, Puebla, Mexico, 72500

El Sueño Hotel & Spa is a luxury hotel housed in an 18th-century Baroque palace, showcasing traditional architecture alongside contemporary design elements. Located just two blocks from Puebla's main square, the hotel offers easy access to key historical and cultural attractions. Guests can experience a unique atmosphere enriched with artistic influences, dedicated to the most important women in Mexican arts. The property's renovation retains original features while providing modern comforts.

Location

The hotel is centrally located, just two blocks from the Zócalo, the cathedral, and other main tourist attractions such as the old neighborhood of Sapos. Guests can explore antique shops and local markets nearby. The hotel is approximately 18.5 miles from Hermanos Serdan International Airport, with airport drop-off services available for added convenience.

Rooms

All rooms at El Sueño Hotel & Spa showcase original features from the 18th-century residence. Accommodations include air-conditioned options like adults-only junior suites and master suites that offer king-size beds and a small seating area. Guests can enjoy amenities such as minibars, free Wi-Fi, and flat-screen TVs with cable channels. Certain units feature special details and phrases on the walls relating to influential artists, enhancing the overall ambiance.

Eat & Drink

The hotel features two onsite restaurants that serve international cuisine and brunch, open for breakfast, lunch, and dinner. Guests can indulge in a complimentary full breakfast and enjoy drinks at the bar, providing a relaxing break after a day of sightseeing. Diners have the option to enjoy meals in the comfort of their rooms or on the rooftop terrace with views of the city.

Leisure & Business

El Sueño Hotel & Spa offers an array of leisure facilities, including a hot tub, solarium, and steam room. Guests can also choose from various massage and beauty treatments in the onsite spa, which includes two massage cabins. For business needs, the hotel provides a 24-hour reception service, currency exchange facilities, and free Wi-Fi throughout the property, ensuring comfort and convenience.

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Select your room type

The hotel offers a variety of rooms including double rooms, family rooms, and suites with breakfast, free cancelations, and special deals

Master King Suite

Max:

2 persons

50 m²

Bed options:

1 King Size Bed

Shower

Coffee machine

room details

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Superior Queen Room

Max:

2 persons

32 m²

Bed options:

1 King Size Bed

Shower

Air conditioning

room details

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King Room

Max:

2 persons

25 m²

Bed options:

1 King Size Bed

Shower

Air conditioning

room details

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Getting around

A list of all available modes of transport

City Center

Puebla2700 ft

Airports

Hermanos Serdan International (PBC) 17.6 mi

Facilities

The hotel offers amenities for your comfortable stay and unforgettable experiences

Charming Rooms!

“My room was large and filled with character, creating a cozy and inviting atmosphere that made me feel at home.” view full review

Delicious Breakfast!

“The breakfast spread was impressive, offering a nice variety of fresh and tasty options that set a great tone for the day.” view full review

Relaxing Spa Experience!

“I indulged in the spa packages, and it was pure bliss! The treatments were incredibly relaxing and rejuvenating.” view full review

Stunning Decor!

“The decor throughout the hotel beautifully blends tradition with modern elements, enhanced by vibrant greenery that makes the space feel alive.” view full review

General

No smoking on site
Wi-Fi
Parking
Safe deposit box
24-hour reception
Pets allowed
24-hour security
Adults only
Baggage storage
Smoke detectors
Fire extinguishers

Services

Valet parking
Room service
Housekeeping
Laundry
Dry cleaning
Tours/Ticket assistance

Dining

Restaurant
Bar/ Lounge area

Business

Meeting/ Banquet facilities

Spa & Leisure

Outdoor swimming pool
Sun terrace
Spa & wellness center
Sauna
Jacuzzi
Body scrub
Facial
Treatment room
Back massage
Full body massage
Foot massage

Room features

Air conditioning
Heating
Mini-bar
Sitting area
Terrace
Ironing facilities

Bathroom

Free toiletries

Media

Flat-screen TV
AM/FM alarm clock

Location

9 Oriente No. 12 Centro Historico, Puebla, Mexico, 72500

Map view

9 Oriente No. 12 Centro Historico, Puebla, Mexico, 72500

City landmarks

Church

Church of Santo Domingo

2500 ft

Calle 6 Nte 205

Mercado el Parian

3000 ft

Bridges

Bubas Bridge

3100 ft

Calle 6 Nte 205

El Parian

3000 ft

Museums

Casa De Los Hermanos Serdan

2700 ft

Calle Cinco de Mayo 409

Fundacion Jose Luis Bello y Zetina y Museo

2200 ft

Parks

Historic area of Los Fuertes

1.4 mi

Gallery

The neighborhood artist

3500 ft

Museums

Museo Regional Casa de Alfenique

2400 ft

Av 14 Oriente 805 Barrio del Alto

Templo de San Francisco

2600 ft

Calle 5 de Mayo #1605 Templo de Santa Monica

Escultura del Senor de las maravillas

4000 ft

Square

Paseo Bravo

4700 ft

Avenida 14 Poniente 305 Col. Centro Historico

Museo de Arte Popular Santa Rosa de Lima

3600 ft

Museums

Poblano Museum of Popular Art

3600 ft

Nearby

Parks

Zocalo

1700 ft

Museums

Museo Amparo

400 ft

PueblaMexico

Biblioteca Palafoxiana

1300 ft

cnr Avs 3 Oriente & 16 de Septiembre

Cathedral of Puebla

1600 ft

PueblaMexico

Alley of the Frogs

1800 ft

Museums

La Casa Del Mendrugo

1200 ft

Av. Juan de Palafox y Mendoza

Templo del Ex-Hospital de San Roque

1300 ft

Gallery

Museo Poblano de Arte Virreinal

2000 ft

Museums

Automobile Museum Puebla

1500 ft

Museums

Museo Jose Luis Bello y Gonzalez

1400 ft

Calle 2 Nte 2

Museo Universitario Casa de los Munecos

1500 ft

Church

La Compania Templo del Espiritu Santo

1600 ft

Museums

Living Museum Puebla

900 ft

16 de Septiembre 507

Casa del Dean

600 ft

Libraries

Profetica

1000 ft

Square

Bazar los Sapos

1300 ft

Restaurants

Augurio

200 ft

Avenida 9 Oriente Número 16

Utopia, Belgian Beer & Bistro

300 ft

Avenida 9 Oriente 6 Centro Histórico

Hormiga Negra

900 ft

Av. 7 Oriente #5 Terraza Col. Centro Terraza

La Conjura

400 ft

Calle 9 Oriente 201. Centro Historico

El Capricho de San Antonio

500 ft

Avenida 9 Oriente 203

Casona 703

600 ft

Avenida 16 de Septiembre 703 Puebla Downtown

Santoua

700 ft

Calle 2 sur # 1103 a Una Calle Del Museo Amparo

Frenchies Cafe

1100 ft

Avenida 16 de Septiembre 315 Planta Alta. Frente a la Catedral

Fonda Margarita

1100 ft

5 Poniente

Reviews and Ratings

Feedback from previous guests about their experience.

74%

liked the hotel and would stay again

7.4/10

Very good

Rooms

6.7

Location

8.7

Service

7.3

Dining

7.0

4.5/5 based on 352 reviews

#19 of 126 hotels in Puebla based on Tripadvisor

Kathy

United States of America, May 2024

6.6/10

The hotel offers a stunning design-style experience, but some aspects like room comfort and service need improvement. The location is perfect for exploring the city.

Rooms

5.0

The room didn't match the pictures, with an intrusive grey metal silo inside. The bedding was excessive for the heat, and the AC and refrigerator were noisy. The room had a strong scent.

Service

6.0

The service was a mixed bag, some staff were aloof while others were professional and attentive. They assisted with various needs but didn't meet the guest-centered standard.

Location

8.0

The hotel sits just in front of the bar and restaurant, making it convenient for exploring the city and enjoying local cuisine.

Dining

7.0

The food quality varied, but some meals were delicious. The dining experience had its ups and downs.

Facilities

7.0

The little dip pool, though in a public area, offers some relaxation possibilities.

Michael

United States of America, March 2024

8.0/10

The hotel has a great location, just steps away from the downtown scene in beautiful Puebla. The rooms are nicely designed but lack drawers and have plastic-like wooden floors. The service was excellent and made great efforts to meet our needs. The dining experience is a nice perk with varying food quality. Overall, a lovely mix of tradition and new in Puebla.

Rooms

7.0

The rooms are of minimalist design and nicely done, but lack drawers and have plastic-like wooden floors.

Service

9.0

The service was excellent, attending to all our needs.

Location

9.0

The location is ideal, steps away from downtown Puebla with a nice mix of tradition and modernity.

Dining

7.0

The dining experience offers a nice perk with varying food quality.

Facilities

8.0

The hotel offers various facilities to enhance your stay.

William

United States of America, July 2023

8.0/10

The hotel truly had a dreamy feel with unique room concepts like the beautiful bathtub and charming balcony overlooking the city. However, the lack of windows might make you feel a bit enclosed. The service was a mix of indifferent and friendly, but Manuel stood out with his attentive care. The location was perfect for exploring the Centro Historico, blending a relaxing tropical vibe with proximity to key attractions. The dining experience offered a varied array of local dishes, though the quality could vary. Overall, a place filled with splendid little details and a touch of magic.

Rooms

8.0

I felt like I was at a Mexican wedding reception trying to find my room with no windows, but once inside, the beauty of the room with its lovely bathtub and city-view balcony was mesmerizing.

Service

7.0

While the service was a mixed bag, Manuel's charming and attentive care stood out and made the stay memorable.

Location

9.0

The hotel's location gave off a relaxing tropical vibe near the city center, making it convenient for exploring all the delights of the Centro Historico.

Dining

7.0

The dining experience was delightful with a variety of local dishes, even though the food quality could be inconsistent at times.

Facilities

9.0

The facilities were top-notch, including all the essential services one might need during a stay.