El Sueno Hotel & Spa, Puebla ➤ Reviews, Rooms & Prices 2025

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Key details

About the Hotel

9 Oriente No. 12 Centro Historico, Puebla, Mexico, 72500

El Sueno Hotel & Spa is a luxurious 5-star spa hotel located in an 18th-century Baroque palace. It features amenities such as a hot tub, steam room, rooftop terrace, and free full breakfast.

Rooms & Amenities

All rooms at El Sueno Hotel & Spa showcase original features of the historical residence, blending contemporary elements with traditional architecture. They include a flat-screen TV, mini-bar, and private bathrooms with toiletries. Certain suites feature unique decor dedicated to influential women in the arts.

Dining Options

Guests can enjoy international cuisine and brunch at the two onsite restaurants, which are open for breakfast, lunch, and dinner. Nearby dining options include Utopia and Belgian Beer & Bistro, both within 0.1 miles.

Leisure

El Sueno Hotel & Spa features leisure facilities such as a hot tub, solarium, and massage cabins. The hotel is designed for visitors seeking comfort and relaxation while exploring the historic center filled with museums and traditional neighborhoods.

Location & Transportation

The hotel's location is just 2 blocks from the main square, Zocalo, and major attractions like the Cathedral and antique shops in the old neighborhood of Sapos. Transportation options include local buses and cable cars a short walk away.

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Select your room type

The hotel offers a variety of rooms including double rooms, family rooms, and suites with breakfast, free cancelations, and special deals

Superior Queen Room

Max:

2 persons

32 m²

Bed options:

1 King-size bed

Shower

Air conditioning

room details

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King Room

Max:

2 persons

25 m²

Bed options:

1 King-size bed

Shower

Air conditioning

room details

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Master Suite Accept Pets

Max:

2 persons

50 m²

Bed options:

1 King-size bed

Shower

Coffee machine

room details

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Getting around

A list of all available modes of transport

City Centre

Puebla800 m

Airports

Hermanos Serdan International (PBC) 28.3 km

Facilities

The hotel offers amenities for your comfortable stay and unforgettable experiences

Very nice Room Decor

“The Toña room was beautifully decorated for our couple's package, creating a romantic ambiance that my girlfriend adored.” view full review

Relaxing Jacuzzi

“The Jacuzzi in our room was a wonderful addition, providing a perfect way to unwind after a long day of exploring.” view full review

Delicious Breakfast

“Breakfast was a good experience with a variety of flavorful options that fueled our adventures each day.” view full review

Charming Atmosphere

“The hotel features a rooftop patio and a stunning breakfast room, creating a lovely setting to start the day.” view full review

General

No smoking on site
Wi-Fi
Parking
Safe deposit box
24-hour reception
Pets allowed
24-hour security
Adults only
Luggage storage
Smoke detectors
Fire extinguishers

Services

Valet parking
Room service
Housekeeping
Laundry
Dry cleaning
Tours/Ticket assistance

Dining

Restaurant
Bar/ Lounge area

Business

Meeting/ Banquet facilities

Spa & Leisure

Outdoor swimming pool
Sun terrace
Spa & wellness centre
Sauna
Jacuzzi
Body scrub
Facial
Treatment room
Back massage
Full body massage
Foot massage

Room features

Air conditioning
Heating
Mini-bar
Sitting area
Terrace
Ironing facilities

Bathroom

Free toiletries

Media

Flat-screen TV
AM/FM alarm clock

Location

9 Oriente No. 12 Centro Historico, Puebla, Mexico, 72500

Map view

9 Oriente No. 12 Centro Historico, Puebla, Mexico, 72500

City landmarks

Church

Church of Santo Domingo

750 m

Calle 6 Nte 205

Mercado el Parian

890 m

Bridge

Bubas Bridge

930 m

Calle 6 Nte 205

El Parian

890 m

Museum

Casa De Los Hermanos Serdan

810 m

Calle Cinco de Mayo 409

Fundacion Jose Luis Bello y Zetina y Museo

660 m

Park

Historic area of Los Fuertes

2.3 km

Gallery

The neighborhood artist

1.1 km

Museum

Museo Regional Casa de Alfenique

730 m

Av 14 Oriente 805 Barrio del Alto

Templo de San Francisco

770 m

Calle 5 de Mayo #1605 Templo de Santa Monica

Escultura del Senor de las maravillas

1.2 km

Square

Paseo Bravo

1.4 km

Avenida 14 Poniente 305 Col. Centro Historico

Museo de Arte Popular Santa Rosa de Lima

1.1 km

Museum

Poblano Museum of Popular Art

1.1 km

Nearby

Park

Zocalo

510 m

Museum

Museo Amparo

120 m

PueblaMexico

Biblioteca Palafoxiana

370 m

cnr Avs 3 Oriente & 16 de Septiembre

Cathedral of Puebla

480 m

PueblaMexico

Alley of the Frogs

530 m

Museum

La Casa Del Mendrugo

350 m

Av. Juan de Palafox y Mendoza

Templo del Ex-Hospital de San Roque

390 m

Gallery

Museo Poblano de Arte Virreinal

580 m

Museum

Automobile Museum Puebla

440 m

Museum

Museo Jose Luis Bello y Gonzalez

420 m

Calle 2 Nte 2

Museo Universitario Casa de los Munecos

440 m

Church

La Compania Templo del Espiritu Santo

460 m

Museum

Living Museum Puebla

250 m

16 de Septiembre 507

Casa del Dean

160 m

Library

Profetica

300 m

Square

Bazar los Sapos

390 m

Restaurants

Augurio

40 m

Avenida 9 Oriente Número 16

Utopia, Belgian Beer & Bistro

70 m

Avenida 9 Oriente 6 Centro Histórico

Hormiga Negra

250 m

Av. 7 Oriente #5 Terraza Col. Centro Terraza

La Conjura

120 m

Calle 9 Oriente 201. Centro Historico

El Capricho de San Antonio

130 m

Avenida 9 Oriente 203

Casona 703

160 m

Avenida 16 de Septiembre 703 Puebla Downtown

Santoua

210 m

Calle 2 sur # 1103 a Una Calle Del Museo Amparo

Frenchies Cafe

310 m

Avenida 16 de Septiembre 315 Planta Alta. Frente a la Catedral

Fonda Margarita

310 m

5 Poniente

Reviews and Ratings

Feedback from previous guests about their experience.

74%

liked the hotel and would stay again

7.4/10

Very good

Rooms

6.7

Location

8.7

Service

7.3

Dining

7.0

4.5/5 based on 352 reviews

#19 of 126 hotels in Puebla based on Tripadvisor

Kathy

United States, May 2024

6.6/10

The hotel offers a stunning design-style experience, but some aspects like room comfort and service need improvement. The location is perfect for exploring the city.

Rooms

5.0

The room didn't match the pictures, with an intrusive grey metal silo inside. The bedding was excessive for the heat, and the AC and refrigerator were noisy. The room had a strong scent.

Service

6.0

The service was a mixed bag, some staff were aloof while others were professional and attentive. They assisted with various needs but didn't meet the guest-centered standard.

Location

8.0

The hotel sits just in front of the bar and restaurant, making it convenient for exploring the city and enjoying local cuisine.

Dining

7.0

The food quality varied, but some meals were delicious. The dining experience had its ups and downs.

Facilities

7.0

The little dip pool, though in a public area, offers some relaxation possibilities.

Michael

United States, March 2024

8.0/10

The hotel has a great location, just steps away from the downtown scene in beautiful Puebla. The rooms are nicely designed but lack drawers and have plastic-like wooden floors. The service was excellent and made great efforts to meet our needs. The dining experience is a nice perk with varying food quality. Overall, a lovely mix of tradition and new in Puebla.

Rooms

7.0

The rooms are of minimalist design and nicely done, but lack drawers and have plastic-like wooden floors.

Service

9.0

The service was excellent, attending to all our needs.

Location

9.0

The location is ideal, steps away from downtown Puebla with a nice mix of tradition and modernity.

Dining

7.0

The dining experience offers a nice perk with varying food quality.

Facilities

8.0

The hotel offers various facilities to enhance your stay.

William

United States, July 2023

8.0/10

The hotel truly had a dreamy feel with unique room concepts like the beautiful bathtub and charming balcony overlooking the city. However, the lack of windows might make you feel a bit enclosed. The service was a mix of indifferent and friendly, but Manuel stood out with his attentive care. The location was perfect for exploring the Centro Historico, blending a relaxing tropical vibe with proximity to key attractions. The dining experience offered a varied array of local dishes, though the quality could vary. Overall, a place filled with splendid little details and a touch of magic.

Rooms

8.0

I felt like I was at a Mexican wedding reception trying to find my room with no windows, but once inside, the beauty of the room with its lovely bathtub and city-view balcony was mesmerizing.

Service

7.0

While the service was a mixed bag, Manuel's charming and attentive care stood out and made the stay memorable.

Location

9.0

The hotel's location gave off a relaxing tropical vibe near the city center, making it convenient for exploring all the delights of the Centro Historico.

Dining

7.0

The dining experience was delightful with a variety of local dishes, even though the food quality could be inconsistent at times.

Facilities

9.0

The facilities were top-notch, including all the essential services one might need during a stay.